The list below is our full range of guarantees provided by Trending Genie, and how they protect you:

On-Time Delivery

Full refund if the product isn’t received in guaranteed delivery time

1. How can I protect myself from late deliveries?

Always check the On-time Delivery guarantee time and make sure your desired delivery date falls within this time-frame.

2. What can I do if my order doesn’t arrive within the seller’s guaranteed delivery time?

You can submit refund requests up to 15 days after your order has been completed. You can do this by sending us an email at [email protected] with your order number. Please note that you can only open one dispute per order.

Returns & Refund

The items I received were not as described by the seller. What can I do?Any product delivered to you that fails to match the product’s description is eligible for a refund. You can also work out a solution that is agreeable to both you and us.

Domestic Returns

Return any product to a warehouse in your countryWhat if I am simply unhappy with my purchase? Can I get a refund, even if there is nothing wrong with the product?

 Yes, any product that is covered by Domestic Returns can be returned domestically, as long as it is unused and in perfect condition. No questions asked.